Terms & Conditions
Effective Date: 29 October 2026
Welcome to Sutra Weaves. These Terms & Conditions govern your access to and use of https://sutraweaves.co.in/ and purchases made through our website. By browsing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
1. Business Information
Sutra Weaves is an online store offering sarees and Indian ethnic wear for different occasions.
Business / Store Name: Sutra Weaves
Address: Simada Gam, Surat, Gujarat 395011, India
Email: sutraweaves02@gmail.com
Phone / WhatsApp: +91 8780653260
Customer Support: 24/7, as stated on our website
For assistance with products, orders, payments, shipping, returns, or refunds, please contact us using the details above.
2. Products and Descriptions
Sutra Weaves offers sarees and ethnic-wear products, including printed, embroidered, festive, and occasion-wear styles.
We make reasonable efforts to provide accurate product descriptions, photographs, colours, fabric details, designs, and prices. However, colours and appearance may vary slightly due to lighting, photography, screen settings, and normal product variations.
Customers should review each product listing carefully before placing an order. Descriptions such as silk, handloom, linen, embroidery, or other material and craftsmanship claims apply only where accurately specified for that product.
3. Pricing, Discounts, and Offers
All product prices are displayed on the website in Indian Rupees (INR), unless stated otherwise.
Applicable shipping charges, taxes, and other costs will be displayed at checkout where relevant before an order is completed.
Discounts, coupon codes, promotional prices, and other offers are subject to the conditions shown with the relevant offer. Any minimum order value, eligible products, validity period, or other restrictions must be followed for the offer to apply.
Promotional savings are calculated using the reference price displayed for the relevant product. We aim to ensure that reference prices and discounts are accurate and not misleading.
We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order, we will contact the customer to explain the available options before proceeding, where applicable.
4. Orders and Acceptance
Customers must provide accurate names, contact details, delivery addresses, and payment information when placing an order.
An order acknowledgement confirms receipt of the order but does not necessarily mean that the order has been finally accepted. Orders may be subject to product availability and successful payment verification.
We may cancel or decline an order for legitimate reasons, including unavailable stock, a material pricing error, suspected fraudulent activity, or payment failure. If payment has already been collected for an order that we cancel, any applicable refund will be processed through the relevant payment method.
5. Payment Terms
Customers must pay using the payment methods available at checkout. Orders will be processed in accordance with the payment and order-confirmation process displayed on the website.
Payment processing may be handled by third-party payment service providers and is subject to their applicable terms.
Customers should never share their payment passwords, card PINs, or one-time passwords (OTPs) with anyone claiming to represent Sutra Weaves.
6. Shipping and Delivery
Orders are generally processed within 1–3 business days after confirmation. Orders are not normally processed on Sundays or public holidays.
Standard delivery usually takes 4–8 business days, depending on the delivery location. Remote or non-serviceable areas may require additional time.
Delivery timelines are estimates and may be affected by courier delays, weather, high order volumes, incorrect delivery information, or other circumstances outside our reasonable control.
Shipping charges, if applicable, are calculated at checkout based on the delivery location. Free shipping may be available on selected orders or promotions where the applicable conditions are met.
After dispatch, tracking information and courier details will be shared where available. Customers are responsible for providing a complete delivery address and a reachable phone number.
If a package is delayed, appears damaged, or cannot be delivered, please contact us at sutraweaves02@gmail.com for assistance.
7. Cancellations, Returns, Exchanges, and Refunds
Cancellations, returns, exchanges, and refunds are subject to the applicable policies published on our website.
Please review the relevant policy before placing an order. If an item arrives damaged, defective, incorrect, or incomplete, contact customer support promptly and provide your order details and any supporting photographs or information reasonably needed to review the request.
Return eligibility, applicable exclusions, return shipping arrangements, and refund processing timelines will be determined by the published policy applicable to the order and by applicable law.
Approved refunds will be processed using the applicable payment method or refund process. Processing times may depend on the payment provider or bank.
Nothing in these Terms & Conditions is intended to exclude consumer rights that cannot legally be excluded.
8. Customer Responsibilities
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Review product descriptions, prices, shipping details, and relevant policies before purchasing.
- Use the website only for lawful purposes.
- Avoid fraudulent transactions, misuse of promotional offers, or unauthorised access to the website.
- Contact customer support with genuine order or product concerns and provide accurate information when requesting assistance.
9. Intellectual Property
Website content, including product photographs, text, logos, graphics, designs, and other materials, is owned by or licensed to the relevant rights holders.
You may not copy, reproduce, distribute, modify, or commercially use this content without prior permission, except where permitted by applicable law.
10. Third-Party Services
Our website may use third-party payment processors, courier services, or other service providers to fulfil orders and support our operations.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for the independent content or policies of external websites, although we will make reasonable efforts to assist customers with issues related to their orders.
11. Website Availability and Liability
We make reasonable efforts to maintain the availability and accuracy of our website. However, uninterrupted access cannot be guaranteed, and temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.
To the extent permitted by applicable law, Sutra Weaves is not liable for indirect or consequential losses arising from website use. Nothing in these terms limits liability or consumer rights where such limitation is prohibited by law.
12. Privacy
Personal information provided during shopping may be used to process orders and payments, arrange delivery, respond to enquiries, manage returns and refunds, prevent fraud, and comply with legal obligations.
Personal information will be handled in accordance with our Privacy Policy. Please review that policy for details about the collection, use, and sharing of personal information.
13. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business, website, services, or applicable legal requirements. The revised version will be published on this page with an updated effective date.
Customers should review this page periodically. Any changes will remain subject to applicable law and existing consumer rights.
14. Governing Law
These Terms & Conditions are governed by the applicable laws of India. Disputes will be handled by the competent courts or authorities in accordance with applicable law and consumer protection requirements.
15. Contact Us
For questions about these Terms & Conditions, products, orders, shipping, or refunds, contact:
Sutra Weaves
Address: Simada Gam, Surat, Gujarat 395011, India
Email: sutraweaves02@gmail.com
Phone / WhatsApp: +91 8780653260
Customer Support: 24/7, as stated on our website
Thank you for shopping with Sutra Weaves.