Return & Refund Policy for Saree Products

We aim to ensure a smooth and transparent shopping experience. Please review the following guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns

• Returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.
• The request for return must be raised within 48 hours of delivery.
• The product must be unused, unwashed, and in its original condition, with all tags and packaging intact.
• A clear unboxing video or photos showing the issue may be required for verification.

2. Non-Returnable Items

• Products purchased during sales, discounts, or clearance offers are not eligible for return unless damaged or defective.
• Slight color variations due to lighting, photography, or screen differences are not considered defects.
• Handwoven or handcrafted sarees may have minor irregularities, which are part of their natural charm and not defects.

3. Return Process

• To initiate a return, contact customer support at: sutraweaves02@gmail.com
• Include:
• Order number
• Product details
• Reason for return
• Supporting images or video
• Once approved, instructions for return pickup or shipping will be shared.

4. Refund Policy

• Refunds are processed only after the returned product passes quality inspection.
• Approved refunds will be issued within 5–7 business days after inspection.
• Refunds will be credited to the original payment method or provided as store credit, depending on the case.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the requested replacement is unavailable, a refund or store credit will be offered.
• Only one exchange per order is allowed.

6. Shipping Charges

• Return shipping charges may be borne by the customer, unless the product received is defective or incorrect.
• Original shipping fees (if any) are non-refundable.

7. Order Cancellation

• Orders can be canceled only if they have not been shipped.
• Once shipped, cancellation is not possible.

8. Important Notes

• Ensure the correct shipping address and contact details are provided at checkout.
• Any dispute must be reported within the specified timeframe; delayed claims may not be accepted.

For any assistance or queries, reach out via the provided customer support email.